Order Issues

• Can I modify my order?

  Orders can only be modified to reduce part quantities or remove part numbers.
  However, we are unable to modify the shipping address, contact information, add additional parts, or increase quantities once an order is submitted.

• How can I cancel my order?

  To cancel your order, please contact us as soon as possible. Once your order status changes to "Packaging" or "Shipped", we're unable to cancel the order.

• Can I reinstate a voided or canceled order?

  No. To protect your privacy, we do not save payment information. Therefore, we cannot reinstate an order once it has been canceled or voided. If you would like to purchase the parts again, please submit a new order online.

• What will happen to my order if it contains a backordered part?

  If your order contains a backordered part, we will notify you via email. You will then be provided with the options to: wait for the part(s) to become available for shipment or remove the part(s) to proceed with the remaining order.
  In the case of backordered part(s) with no estimated time of arrival, that part(s) will be removed from your order. You will not be charged for the removed parts.

• Why was I informed that a part I purchased on your site is discontinued?

  Some parts may be discontinued by the manufacturer. If your order contains a discontinued parts and we are unable to obtain it through our dealership network, we will notify you via email. The discontinued parts will be removed from your order and we will proceed with the remaining order. You will not be charged for parts removed from an order.

• May I combine two separate orders to save on shipping costs?

  Orders cannot be combined once they’ve been placed. However, you do have the option to cancel your current order and place a new one with the correct parts.

• Why was my order shipped in multiple packages when my order could have fit in one box?

  We will do our best to minimize the amount of packages shipped out to you. However, we may package your items separately to minimize the possibility of damage to the parts during transit. Parts may also be packaged separately based on their weight or dimensions to avoid additional shipping costs.

• How can I add a guest order to my account?

  You can add a guest order to your account by following these steps.
  1. Go to Track Order
  2. Enter the email address and the order number
  3. Click "Find My Order"
  4. Under "Your Order Status", click on "Add To My Account"