Help Center

Most Frequently Asked Questions

• Are these genuine OEM Infiniti parts and accessories?

  Yes, we specialize in selling only genuine OEM Infiniti parts and accessories. All parts sold on our website ship from our authorized Infiniti dealerships located all across the US and are the same exact parts found at your local Infiniti dealer.

• Does InfinitiPartsDeal.com accept phone, fax, live chat or email orders?

  Unfortunately, we do not. Due to our commitment to provide our customers with the highest level of security and protection, all orders must be placed online through the website only.

• How long does it generally take for an order to be processed and shipped out?

  It generally takes 1 to 3 business days for us to process an order after it has been approved. In some cases, orders may take longer if the part is not available locally or if the part is on backorder. If for any reason it takes longer than 3 business days, we will send a follow-up email to keep you updated on the status of your order. Once the order ships, its estimated time of arrival is determined by the selected shipping method and your shipping address.

• If I select an Overnight shipping option, will my part(s) ship out the same day I place the order?

  Overnight shipping will only guarantee transit time once processing of the order is complete, which can take 1-3 business days if the parts have to be ordered from the manufacturer. Expedited shipping does not override the processing time of an order.

• What is the Parts Question Guide and how do I use it?

  The parts question guide is a technical support self-service feature that we offer to help you locate a part using the online catalog, find a part using the Search Bar, search by part number and getting more information about a part you located. You are able to access the Parts Question Guide through our online catalog pages located on the upper right-hand corner and underneath the shopping cart icon.

• Why was I informed that a part I purchased on your site is discontinued/backorder?

  Some parts may be discontinued or have backordered with the manufacturer. We will do our best to find your part as quickly as possible, and we will inform you and provide you the option to proceed with the remaining order. You will not be charged for parts removed from an order.

• How can I check my order's status?

  You may check the status of your order by logging into your account or clicking on Track Order. We will also notify you of any updates or issues with your order via email. Please be sure to check your email frequently. In addition, once your order ships, a tracking number will be emailed to you.

• Why is my shipping address required to be on file with my credit card company?

  This security measure is designed to protect our customers from identity theft and fraudulent transactions while ordering online. Protecting the privacy of our customers is very important to us. When the customer's shipping address is different from the billing address, the customer is required to add the shipping address onto their credit/debit card records as an "alternate shipping address". The reason we require customers to add the address on file is because the cardholder is the only person who has the authority to add an "alternate shipping address" on file with their account. Without this policy in place, anyone who obtains a credit card number can place an online order and have that order shipped anywhere in the United States. This measure is in place to prevent the possibility of fraud. In addition, if an order is not verified within 3 days, the order will be cancelled.

• If the returned part does not meet the return policy, what happens next?

  If a returned part is not eligible for a refund, we will inform the customer immediately by email. The part in question can be returned back to the customer at their own cost. The customer is responsible for returning the part back to us in the condition that it was shipped (ex. original package intact, cannot be damaged, in resalable condition, etc.).

• Do you ship internationally? If so, how much will it cost?

  Yes, we ship merchandise worldwide via FedEx.Due to the cost of shipping internationally customers will be charged estimated shipping costs at the time of checkout. Should any additional charges be incurred due to oversized packages or excessive weight, our customer service will contact the customer prior to shipping.